Contact
Two people, one inbox, no ticket numbers.
Write in whichever language you prefer — we read English and Vietnamese. There is no support portal and no bot; a person reads it and a person answers.
Support
[email protected]Something broken, something confusing, or a question the app should have answered for you.
Within 2 working days
Press
[email protected]Writing about Timegrove. Screenshots, facts, and a straight answer about what it cannot do.
Same week
Feature requests
[email protected]The thing you wish it did. Read every time, built rarely — and we would rather say that than pretend.
No promise
This form does not send anything.
It writes the email for you and opens it in your own mail app. Nothing is submitted here, and nothing is stored here.
- No endpoint. The page has nowhere to post to.
- No database. There is no table of people who wrote in.
- No tracking. Pressing the button is not an analytics event.
Before you write
Three questions we answer most often.
If I lose my phone, are my memories gone?
If you had no backup, yes — and that is the trade. The app never keeps a copy on a server, so there is no server to restore from. That is why raw JSON and .tmln export are free and unlimited, and why iCloud backup exists: a scheduled .tmln file lands in your own iCloud Drive, where you can see it in Files.
Is there an Android version?
Not yet, and no date. The .tmln format was designed to be portable rather than clever, so an Android app could read the same files — but nobody is building one today, and saying "soon" would be a nicer sentence than a true one.
If I stop paying, do I lose Premium features?
Your trees and memories are all still there — nothing is deleted for not paying. The extra timeline styles simply stop drawing until a subscription resumes. A lifetime purchase stays lifetime, and a feature that ships in Premium is not taken back out.